I came across this story early this morning, it’s a little long but well worth the read.. Happy Sunday everyone.
~The Computer illiterate support call~
“Hello Raymond Michaels, computer assistant, may I help you?”
“Yes, well, I’m having trouble with word perfect.”
“what sort of trouble?”
“Well I was just typing along, and all of a sudden the words went away.”
“went away?”
“They Disappeared.”
“Hmmmm. So what does your screen look like now?”
“Nothing.”
“Nothing?”
“Its blank. It won’t accept anything when I type.”
“Are you still in word perfect, or did you get out?”
“How do I tell?”
[uh-oh. Well lets give it a try anyway.] “Can you see the C-prompt on the screen?”
“What’s a sea prompt?”
[uh-huh. I thought so. Lets try a different tactic.] “Never mind. Can you move the cursor around on the screen?”
“There isn’t any cursor: I told you, it won’t accept anything that I type.”
[Ah. At least he knows what a cursor is. Sounds like a hardware problem. I wonder if he kicked out his monitors power plug.] “Does your monitor have a power indicator?”
“What’s a Monitor?”
“it’s the thing with a screen on it that looks like TV. Does it have a little light that tells you when its on?”
“I Don’t know.”
“Well then look at the back of the monitor and find where the power chord goes into it. Can you see that?”
[sounds of rustling and jostling.] “Yes I think so.”
Great! Follow the chord to the plug and tell me if its plugged into the wall.”
[pause.] “Yes it is.”
[Hmmm. Maybe it’s the video cable instead.] “when you were back there behind the monitor, did you notice that there were two cables plugged into the back of it not just one?”
“No.”
“Well There are, I need for you to go back there and find the other cable.”
“Okay, here it is.”
“Follow it for me and tell me if its plugged securely into the back of the computer.”
“I can’t reach it.”
“Uh-huh. Well can you see if it is?”
“No.”
“Not even if you lean way over or put your knee on something?”
“oh, its not because I don’t have the right angle- it’s because its dark”
“Dark?”
“Yes. The office light is off, and the only light I have is coming from the window .”
“Well turn the office light on then.”
“I Can’t.”
“No?.. Why not?”
“Because there’s a power outage.”
“A power-” [AAAAAAAArgh!] “A power outage? Aha. Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?”
“Well yes, they are in the closet.”
“Good ! Go get them, unplug your system, and put it all back in the boxes just like when you got it, and take it back to the store where you bought it from.”
“Really? Is it that bad?”
“I’m afraid it is.”
“Well alright then, I suppose. What do I tell them?”
“Tell them that you’re too stupid to own a computer.”
[Click].
~Scratch~
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